Troubleshooting

Try the checks below before contacting support. They resolve the most common setup problems without changing your saved accounts.

My account is missing from Wind

An account appears in the Wind selector only after it contains at least one bag. Open Accounts, long-press the account and add a bag.

A ring adjustment looks wrong

Check the selected account, bag, club level, powerball, elevation and slider position. A club upgrade in Golf Clash must also be updated on the Clash Caddie account.

CPC does not detect a screenshot

• Confirm that CPC is the active bag type.
• Capture the complete Checkpoint Challenge club screen.
• Allow Clash Caddie to access Photos in iOS Settings.
• Return to the app after taking the screenshot.
• Clear the current CPC bag before asking it to detect again.

The notification does not appear

Select a club, enter a wind value above zero and allow notifications in iOS Settings → Notifications → Clash Caddie.

A purchase is not available

Open Settings in Clash Caddie and restore purchases while signed into the Apple Account used for the original transaction.

Contact support

Email clashcaddie@gmail.com with:

• your device and iOS version;
• the Clash Caddie version shown in Settings;
• the screen or feature involved;
• a screenshot with personal information removed;
• the steps that reproduce the problem.